Dear Ms Aiello,
Thank you for sending me your Feedback form. It was my intention to contact you about the Guided Tour I arranged with your representative, Rachel, for 24 May 2011. I would like to thank Rachel who dealt with my numerous enquiries and for arranging the tour so efficiently.
We were extremely impressed by the arrangements and Ms Lucia ensured our visit to the Vatican Museum and Sistine Chapel was not only enjoyable but fascinating and incredibly informative. She was especially considerate to the mobility and hearing challenges concerning my elderly mother and took the utmost care to ensure that we were afforded every courtesy in a most professional, unhurried, charming and exceptional manner. Lucia subject knowledge was very impressive and she demonstrated this not only in her narrative but also in her ability to answer any question we asked of her, there seemed to be nothing she did not know and by the end of our tour, she left us with a wealth of information and knowledge we were all delighted and most appreciative. Please be kind enough to pass on our thanks and regards to Lucia. Thank you once again. Your services are excellent and I am pleased we chose Nancy Aiello Tours above the many other tour operators available.
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